About our cleaning, our team, and how we work in your home.
Standard cleaning starts at $219. Price varies based on bedrooms, bathrooms, and cleaning frequency. Deep cleaning starts at $319, move-in or move-out at $329, and short-term rental turnovers at $142. Use our online booking tool for an instant, exact quote with no hidden fees.
A standard clean covers all living areas: kitchen (counters, appliances exterior, sink, floor), bathrooms (toilet, shower/tub, sink, mirror, floor), bedrooms (dusting, vacuuming, making beds), living areas (dusting, vacuuming/mopping, surface wiping), and entryways.
Deep cleaning includes everything in a standard clean plus: inside the microwave, baseboards, light fixtures, window sills, door frames, cabinet fronts, detailed scrubbing of tile/grout, and behind/under furniture. Inside the oven ($30), inside the fridge ($35), cabinet interiors ($60) and interior windows ($45) are add-ons you can pick when you book.
On a standard or deep clean we wipe cabinet fronts and handles, and dust around what is on open shelves. We do not take things out of cabinets. If you want every cabinet and drawer emptied, wiped and re-stacked, add Cabinets Interior ($60) when you book. For decluttering, labels or a full pantry reset, add Room Organization. On a move-in or move-out clean, empty cabinets and drawers are wiped inside at no extra charge.
Yes. Every cleaner on our team is screened and trained on our room-by-room checklist before their first job. We also carry general liability insurance of $1M per occurrence and $2M aggregate.
Yes. We use environmentally safe, non-toxic cleaning products that are gentle on your family, pets, and Utah environment. If you have specific product preferences or allergies, let us know in your home profile and we will accommodate.
Book online in 60 seconds at wasatch-cleaners.com/book.php. Select your service type, enter your home details, pick a date and time, and confirm. You will get an instant price quote with no hidden fees. You can also call us at (385) 213-8900.
Our cleaners work only through Wasatch Cleaners. While you are a customer and for 12 months after your last visit, please do not hire a cleaner you met through us directly or through another company. If you would like to, just ask: we can arrange it for a one-time placement fee of $1,500. This protects the insurance, training and guarantee that come with every visit. You can keep the same cleaner every visit through us: just ask, and we schedule your recurring visits with them.
Yes, from your customer portal or by calling us. Moving your visit is free. If you cancel, we charge a share of the booked price, never less than $100: 25% 7 or more days ahead, 35% 3 to 7 days, 65% 24 to 72 hours and 80% under 24 hours; a no-show or lockout is 100% plus the trip fee. Your card is held and charged for any fee your payment does not cover. 7 or more days ahead the rest is refunded; after that it becomes account credit. The full policy is at wasatch-cleaners.com/cancellation-policy.php.
When you book a cleaning, we set aside that slot for you and turn away other work, and a late cancellation or a locked door costs the assigned crew their day. 3 to 7 days ahead: 35%. 24 to 72 hours ahead: 65%. Anything you paid above the fee becomes account credit for 12 months; if you paid less, the difference is charged to your card on file. Less than 24 hours ahead: 80% of the booked price. No-show or lockout (our crew arrives and cannot get in): 100% of the booked price plus a $15 trip fee. We text you a reminder the day before every visit so you can move it in time; moving it is free.
Email billing@wasatch-cleaners.com within 30 days of the charge with your booking ID and a brief explanation. We waive fees in genuine emergencies (medical, weather, family). We do not waive fees for "I forgot." You can also request a refund directly from your customer portal under Payment Status.
Move the visit instead of cancelling. Moving your visit is free, and your payment moves with it. One move inside the last 24 hours is free; a second move inside 24 hours counts as a late cancellation. A visit moved inside 24 hours keeps the cancellation terms it had when it was moved. Cancel 7 or more days ahead: 25% (at least $100); the rest of what you paid goes back to your card, or stays as account credit if you prefer. For recurring plans you can also skip a visit or pause the plan from your customer portal.
No. Many customers provide access via lockbox, smart lock, or garage code. You can set up access details in your Home Profile in the customer portal, and your cleaner will see them before arrival.
Yes. We offer weekly (15% off), bi-weekly (10% off), and monthly (5% off) recurring plans. Same cleaner assigned each visit. Skip or pause anytime through your customer portal.
We serve 46 cities across Utah including Salt Lake City, Sandy, Draper, Provo, Park City, Ogden, Lehi, Orem, and many more. Check our locations page for the complete list.
If something on our checklist was missed, tell us within 24 hours of the visit with a dated photo of each area. We compare your photos with the crew after-photos and re-clean the qualifying areas once at no charge, as long as the balance is paid and the areas are as we left them. Re-cleans are not refunds; the full conditions are in our terms.
A standard clean for a 3-bedroom home typically takes 2.5-3 hours. Deep cleaning takes 4-5 hours. Move-in/out cleaning takes 5-6 hours. Times vary based on home size and condition.
Yes. Our team brings all necessary cleaning supplies, products, and equipment. You do not need to provide anything. If you prefer we use your specific products, just let us know.
We accept all major credit cards, debit cards, and ACH bank transfers. When you book, we place a temporary hold on your card for the estimated amount. The hold is captured after your cleaning is complete, adjusted to the final price if needed. You will see a receipt by email and SMS with the card brand and last 4 digits.
Yes! Gift cards are available in any amount at wasatch-cleaners.com/gift.php. They make a great gift for housewarmings, holidays, birthdays, or new parents.
