Apply - Operations Manager / Administrator (Remote, Bilingual)

Phone *

Outside the US? Include your country code, for example +52 55 1234 5678.

Country *

Screening questions

* = required · Takes about 10 minutes · Honest beats polished

1.It's 7:40am. A cleaner texts that her car broke down; she has a 9:00am move-out clean 40 minutes away, and the customer must hand keys to the landlord at noon. Walk me through exactly what you do in the next 20 minutes, step by step. *

2.Do you have experience managing social media for a business? Which platforms, and what did you do (posting, scheduling, replying, ads, growth)? *

3.How do you rate your comfort learning new software and tools? * Very comfortable, I learn new tools fast Comfortable with common business apps I get by with help Limited

5.A customer emails: 'Your cleaner did a terrible job, I want a full refund and I'm leaving a 1-star review.' Write the exact reply you would send. *

6.Two cleaners were accidentally booked for the same job tomorrow, and a different job tomorrow has no cleaner at all. The owner is unreachable for 3 hours. What do you do, in what order? *

7.Describe a real time you made a mistake that affected a customer or your boss. What happened, and what did you change afterward? *

8.List the scheduling, CRM, or booking tools you have personally administered (not just used), and one thing you did in each that saved time or caught an error.

9.You get 30 unread messages after lunch: 4 from customers, 6 from cleaners, 20 automated notifications. How do you triage? Be specific.

10.Describe your internet setup: provider, download/upload speed, and your backup plan when power or internet fails. How many hours of outage did you have in the last 30 days, honestly? *

11.This role requires availability during US Mountain Time business hours (8am-5pm MT). Can you work these hours long-term? * Yes - these hours work for me long-term Mostly - with small adjustments I would explain No - I need different hours

12.EN ESPANOL - responda en espanol: Una clienta escribe: 'La limpiadora llego tarde y no limpio el horno. Estoy muy molesta.' Escriba su respuesta completa a esta clienta.

13.Translate to natural spoken Spanish, as if texting a cleaner: 'Hey Rosa, tomorrow's 10am job moved to 1pm. Same address. Can you confirm you're still available?'

14.What is your expected monthly pay in USD for full-time work, and your earliest start date? *

15.Share your LinkedIn profile URL (and any portfolio or professional profile you would like us to see).

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I confirm that I am legally authorized to work in the United States and the information I have provided is accurate. *

Operations Manager / Administrator (Remote, Bilingual)

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