Cancellation and Rescheduling Policy

Plans change. This page says exactly what happens to your booking and your card when they do. The same numbers appear at checkout, in your confirmation email, and in your customer portal, and they all come from one setting in our booking system.

Rescheduling

Rescheduling is free at any time, subject to availability. Move the visit instead of cancelling and nothing is charged.

Cancelling

• Cancel more than 24 hours before your appointment at no charge. Any card hold is released in full.
• Cancel inside 24 hours of your appointment and 25% of the booked price is charged, taken from the card hold or the card on file. The rest of the hold is released.

No-shows and lockouts

No-show or lockout (our crew arrives and cannot get in): 100% of the booked price plus a $15 trip fee. Please make sure we can get in: a lockbox code, a smart-lock code, or someone home.

Short-notice bookings

Booking a visit less than 24 hours before the appointment adds a flat $50; less than 10 hours adds $100. The booking page shows the fee before you pay.

Recurring plans

Pause, skip a visit, or cancel your plan any time from your customer portal. Each visit follows the rules above, so skip a visit more than 24 hours ahead and there is nothing to pay.

Our promise back

Not happy with something? Tell us within 24 hours of the visit and we come back to re-clean the affected areas at no charge.

Disputes

Email billing@wasatch-cleaners.com within 30 days of the charge with your booking ID. We waive fees for genuine emergencies (medical, weather, family).

Where this applies

These terms are part of our Terms of Service (section 2). Wasatch Cleaners LLC, 2875 S Main St Ste 202, South Salt Lake, UT 84115, (385) 213-8900.